Al utilizar este sitio, usted acepta los términos y condiciones generales y la privacidad.
General Terms and Conditions as per 12th of October 2017
§ 1 Conclusion of the contract/order process
Via our Internet portals, you may order the listed items using an Internet form or via email and telephone respectively. By providing the details as required as part of the order process and by sending this order in you submit a binding offer; in this connection, the order via telephone, fax or internet have the same legal validity. By ordering you firmly declare to accept these General Terms and Conditions and that you wish to acquire the ordered goods. We will confirm your incoming order with a formal acknowledgment of receipt; this acknowledgment of receipt is not an acceptance of your order. The contract takes effect from production of the goods with your approval.
§ 2 General conditions of delivery and payments
For any information regarding the costs for packaging and posting as well as the payment conditions, please, refer to the conditions of delivery and payments of the respective Internet portal. For deliveries abroad, we reserve the right to possibly limit the payment options.
§ 3 Cancellation and Reclamation Policy
All products sold are made to the specifications of the buyer and therefore cannot be canceled! The 14 days cooling off period is not valid for goods made to the specifications of the customers. All products are sent with insured courier services. Any products that have been received damaged or are completely destroyed will be replaced by a new product or a full refund. Please inspect your courier package before signing it to make sure that the product has arrived in a proper state. Afterwards, it is much harder to prove that the product has been damaged due to the transporter. Any reclamations can be sent with proof to firstname.lastname@example.org.
§ 4 Reservation of proprietary rights
We reserve the right on all items we deliver until all of our claims against you or the person accepting the goods have been fulfilled. This also applies to any claims incurring in the future. In order to assert our reservation of proprietary rights, we are entitled to demand the immediate handing over of the goods under exclusion of all rights of retention, unless there are legally ascertained or undisputed counterclaims.
§ 5 Responsibility for defects for our Internet portals
Each respective website is maintained in our approved design. We do not guarantee that the Internet portals meet your requirements and that they are available at any time without interruption, timely, secure and without defects. The use of the Internet portals is at your own risk; in particular, we do not accept any liability regarding the results, which may be achieved with the use of the Internet portals and for the correctness of the information obtained within the scope of the Internet portals.
§ 6 Intellectual property rights
The texts, pictures, sounds, graphics, animations, and videos, as well as their arrangements on our websites, are subject to the law regarding copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties. Some of our websites also include pictures, which are subject to the copyright of third parties. Unless otherwise stated all trademarks on our website are protected. On our websites, no permission to use our intellectual property or the intellectual property of third parties is granted.
§ 7 Obligations regarding information
When registering you must provide your address and personal details; we will save these details required for the order process. Of course, you can change your data upon ordering or later at "My orders" or "Contact" (depending on the internet portal). After the registration, you receive a password and an identifier for your account. You must ensure that the password and the account are not made available to any third party. You are obliged to inform Delticom immediately about any misuse of your password or account. Both contracting parties may cancel your account at any time without giving reasons. In such an event Delticom will deactivate or delete your account and all data saved.
§ 8 Applicable law
The Law of the Federal Republic of Estonia applies exclusively. The application of the standardized UN Convention (CISG; United Nations Convention on Contracts for the International Sale of Goods as per 11th of April 1980) is excluded.
1.1 We are committed to safeguarding the privacy of our partners and customers to our site; in this policy, we explain how we will handle your personal data.
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
3.2 We may process usage data. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our google analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your account data when you have registered as a Business Partner or as a client or you have sent us your data through a contact form ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent given by you when buying a product from our eStores, registering or sending us a contact request OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is your given consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, address, telephone number, PayPal transaction ID. This data EXCLUDES credit card information as this is held by PayPal. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.7 We may process information contained in any inquiry you submit to us regarding products and/or services ("inquiry data"). The inquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is your consent.
3.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your and the transaction details it EXCLUDES the card details or any other payment details as this is held by PayPal. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
3.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.11 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.12 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person.
3.13 Please do not supply any other person's personal data to us, unless we prompt you to do so.
Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of [obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes].
4.3 We may disclose your personal data such as Name, Address and contact details to our suppliers or subcontractors insofar as reasonably necessary for the printing of the 3D models and the delivery of these models to you
4.4 Financial transactions relating to our website and services are handled by our payment services providers, PAYPAL and LHV Bank in Estonia. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at www.paypal.com, www.lhv.com.
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA).
5.2 The hosting facilities for our website are situated in the EU, Our hosting company is GODADDY. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain and delete your personal data as follows:
(a) B2C Transaction data and Enquiry data and all other personal data will be retained for 4 months following the date of purchase at the end of which period it will be deleted from our systems.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) B2B all personal data will be retained as long as you are a partner following the date of starting to use our services until the moment you indicate that you want to end using our services and delete your accounts after which it will be deleted from our systems.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under the data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee of 10 Euro. Partners can access personal data by logging into the Relevant partner portals for Affiliates, Resellers, Geographical partners. Natural persons can ask for a summary in PDF of our sales system.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes, and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: or exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified in this Section 8.
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
- Cookies used by our service providers
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact on the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13.1 This website is owned and operated by Sirbonu OÜ
13.2 We are registered in Estonia under registration number 12586399 and our registered office is at Seedermänni tee 23, 74008, Laiaküla, Viimsi Vald.
13.3 Our principal place of business is at Seedermänni tee 23, 74008, Laiaküla, Viimsi Vald.
13.4 You can contact us:
(a) by post, using the postal address given above
(b) using our website contact form
(c) by telephone, +372 5837341
(d) by email, using Pietro@sirbonu.com
Data protection officer
14.1 Our data protection officer's contact details are: Pietro Usai email@example.com