General terms, Conditions

General Terms and Conditions as per 12th of October 2017

§ 1 Conclusion of the contract/order process

Via our Internet portals, you may order the listed items using an Internet form or via email and telephone respectively. By providing the details as required as part of the order process and by sending this order in you submit a binding offer; in this connection, the order via telephone, fax or internet have the same legal validity. By ordering you firmly declare to accept these General Terms and Conditions and that you wish to acquire the ordered goods. We will confirm your incoming order with a formal acknowledgment of receipt; this acknowledgment of receipt is not an acceptance of your order. The contract takes effect from production of the goods with your approval.

§ 2 General conditions of delivery and payments

For any information regarding the costs for packaging and posting as well as the payment conditions, please, refer to the conditions of delivery and payments of the respective Internet portal. For deliveries abroad, we reserve the right to possibly limit the payment options.

§ 3 Cancellation and Reclamation Policy

All products sold are made to the specifications of the buyer and therefore cannot be canceled! The 14 days cooling off period is not valid for goods made to the specifications of the customers. All products are sent with insured courier services. Any products that have been received damaged or are completely destroyed will be replaced by a new product or a full refund. Please inspect your courier package before signing it to make sure that the product has arrived in a proper state. Afterwards, it is much harder to prove that the product has been damaged due to the transporter. Any reclamations can be sent with proof to

§ 4 Reservation of proprietary rights

We reserve the right on all items we deliver until all of our claims against you or the person accepting the goods have been fulfilled. This also applies to any claims incurring in the future. In order to assert our reservation of proprietary rights, we are entitled to demand the immediate handing over of the goods under exclusion of all rights of retention, unless there are legally ascertained or undisputed counterclaims.

§ 5 Responsibility for defects for our Internet portals

Each respective website is maintained in our approved design. We do not guarantee that the Internet portals meet your requirements and that they are available at any time without interruption, timely, secure and without defects. The use of the Internet portals is at your own risk; in particular, we do not accept any liability regarding the results, which may be achieved with the use of the Internet portals and for the correctness of the information obtained within the scope of the Internet portals.

§ 6 Intellectual property rights

The texts, pictures, sounds, graphics, animations, and videos, as well as their arrangements on our websites, are subject to the law regarding copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties. Some of our websites also include pictures, which are subject to the copyright of third parties. Unless otherwise stated all trademarks on our website are protected. On our websites, no permission to use our intellectual property or the intellectual property of third parties is granted.

§ 7 Obligations regarding information

When registering you must provide your address and personal details; we will save these details required for the order process. Of course, you can change your data upon ordering or later at "My orders" or "Contact" (depending on the internet portal). After the registration, you receive a password and an identifier for your account. You must ensure that the password and the account are not made available to any third party. You are obliged to inform Delticom immediately about any misuse of your password or account. Both contracting parties may cancel your account at any time without giving reasons. In such an event Delticom will deactivate or delete your account and all data saved.

§ 8 Applicable law

The Law of the Federal Republic of Estonia applies exclusively. The application of the standardized UN Convention (CISG; United Nations Convention on Contracts for the International Sale of Goods as per 11th of April 1980) is excluded.